To create awareness among the telecom consumers about their rights and privileges Telecom Regulatory Authority of India (TRAI), New Delhi organised Telecom Consumer Outreach Programme in DC, Conference Hall on July12 in which suggestions to improve telecom services and complaints were received.

G.S. Panwar, Deputy Advisor Officer, TRAI gave a brief overview of the programme and explained about the roles and functions of TRAI. 

Sanjeet Singh, Advisor (Consumer Affairs), TRAI New Delhi presided the programme and in his key note address highlights about the various measures taken by TRAI in recent past to protect the consumer’s interest and various consumer centric regulations, directions and orders issued by TRAI viz. Mobile Number Portability (MNP), Unsolicited Commercial Communications (UCC), Complaint Redressal Mechanism, VAS, Internet Data Usage etc.

K. Chandra Choodan, Joint Advisor, TRAI  & Col. Kapil Handa, Joint Advisor , TRAI New Delhi also address the participants and  informed about  the proactive role played by TRAI in protection of consumer interest and various measures taken from time to time.   

G.S.Panwar, Deputy Advisor (Consumer Affairs), TRAI New Delhi made a presentation covering the various consumer issues of telecom sector including Complaint Redressal, Mobile Number Portability, Unsolicited Commercial Communications, Value Added Services, Internet Data Usage and Information to consumers. 

 

“The consumer outreach Programme is not just meant to share information about TRAI'S initiative but more importantly to get feedback from the consumers on the telecom and broadcasting services. Also, we wanted to understand how long term solution can be found to address the infrastructure problem and telecom related problems and how to come up with a plan which can solve it. So via this does not come directly under the TRAIs mandate,the TRAI,s taken initiative of coming  up with a reward after discussing with all the stakeholders be the state govt., central govt., private players, service providers and the consumers. Everybody should tell us how best to come up with a plan which can best serve Ladakh. Two years ago also we had a similar meeting and we had given up some inputs at that time and we are happy inform that some of those suggestions were implemented. For eg. Trench sharing. So, we feel that we are addressing a lot of small, small problems in facilitating their adoption by the various departments. This is the way we can go forward, said Sanjeet Singh, Advisor (Consumer Affairs), TRAI. 

Later the house was opened for grievances, feedback and suggestions from presidents and members of religious, merchant, trade and travel organisations and defence.

 

Listening to the grievances and feedbacks Advisor Sanjeet Singh answered to the questions and assured of redress of the problems. He further talked about making plans to find a permanent solution to telecom problem specifically for places like Ladakh.

The programme ends with formal vote of thanks by Sh. G.S. Panwar, Deputy Advisor, TRAI New Delhi